Refund policy

Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return Contact us at admin@eyesquared.com.au to initiate a return. Please note that returns will need to be sent to our store at Shop 1, 179-185 The Boulevarde, Fairfield Heights NSW 2165. Items sent back without first requesting a return will not be accepted. If your return is accepted, we'll send you instructions on how and where to send your package.

Damages & Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.

Non-Returnable Items The following cannot be returned: custom or personalised products (such as prescription lenses or bespoke frames), contact lenses that have been opened, and sale items or gift cards.

Exchanges The fastest way to get what you want is to return the original item and once accepted, place a new order for the replacement.

Refunds Once we've received and inspected your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank to process the payment. If more than 15 business days have passed since approval, contact us at admin@eyesquared.com.au.